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ITIL & IT Service Management

ITIL® Foundation — IT Service Management Fundamentals

In this training, you will first discover key concepts related to value, co-creation, products and services, and service relationships. You will then explore the four fundamental dimensions of service management. The program also covers how the Service Value System works, along with the ITIL value chain. Next, you will cover general and service management practices, with a particular focus on incidents, changes, and problems. You will examine the challenges of governance, continual improvement, and guiding principles. Finally, the session concludes with a mock exam and complete preparation for the official certification. The entire program is delivered in an online format and is spread across 3 sessions of 3 hours each.

Duration
9h
Level
Advanced
Format
Hybrid
Lessons
6

What you will learn

  1. 01Understand the key concepts of value, co-creation, products, services, and service relationships.
  2. 02Explore the four dimensions of service management.
  3. 03Understand the Service Value System and the ITIL value chain.
  4. 04Apply general management practices and service management practices, with a focus on incidents, changes, and problems.
  5. 05Understand governance, continual improvement, and the guiding principles of ITIL.
  6. 06Prepare for the official ITIL Foundation certification through a mock exam and structured revision.
Who it is for

IT professionals, service managers, support teams, and anyone involved in the delivery or management of IT services who wants to understand ITIL best practices and pursue the Foundation certification.

Prerequisites

No prior ITIL certification or specific technical knowledge required. Basic familiarity with IT services and organizations is recommended.

Certification

ITIL® Foundation (PeopleCert)

Instructors

Original Name

Updated bio.

Terms

  • Courses run online or in person, in three-hour sessions, on a dedicated hands-on environment (Linux VM, lab FortiGate, a running dataset depending on the path).
  • Every certification path includes at least one marked mock exam under real conditions, with an individual remediation plan.
  • Registration and sitting fees for the official exams (LPI, Fortinet, Microsoft) are not included in the course price.
  • A tailored quote is drawn up based on the number of participants, the schedule you want and the format, open enrolment or in-house.