Laureal
Back to the catalogue
ITIL & IT Service Management

ITIL Managing Professional Track

This module first covers the Create, Deliver & Support stream, training you in the design and support of IT services. You will then tackle the Direct, Plan & Improve module, focused on steering, planning, and continual improvement.

Duration
9h
Level
Intermediate
Format
Hybrid
Lessons
3

What you will learn

  1. 01Understand the ITIL 4 Managing Professional framework and its four modules.
  2. 02Master the Create, Deliver & Support practices: service design, value stream mapping, and operational support.
  3. 03Apply the Direct, Plan & Improve practices: strategy, governance, and continual improvement.
  4. 04Align IT services with business objectives and stakeholder expectations.
  5. 05Lead organizational change and drive service improvement initiatives.
  6. 06Prepare for the ITIL Managing Professional certification exams.
Who it is for

IT managers, service delivery managers, ITIL practitioners who already hold the ITIL Foundation certification and want to advance to the Managing Professional level, and professionals responsible for steering IT strategy, delivery, and improvement.

Prerequisites

ITIL 4 Foundation certification is required. Practical experience in IT service management is strongly recommended.

Certification

ITIL Managing Professional

Instructors

Original Name

Updated bio.

Terms

  • Courses run online or in person, in three-hour sessions, on a dedicated hands-on environment (Linux VM, lab FortiGate, a running dataset depending on the path).
  • Every certification path includes at least one marked mock exam under real conditions, with an individual remediation plan.
  • Registration and sitting fees for the official exams (LPI, Fortinet, Microsoft) are not included in the course price.
  • A tailored quote is drawn up based on the number of participants, the schedule you want and the format, open enrolment or in-house.